Improvement Across Key Customer Experience Metrics
Angi reported significant improvements in key customer experience metrics: estimated hire rate up double digits, estimated win rate up nearly 30%, Net Promoter Score up nearly 10 points year-over-year and 30 over the last 2 years, and pro retention improved with overall churn better by 7% year-over-year and 26% versus 2 years ago.
Proprietary Service Request and Lead Growth
Proprietary service request growth accelerated to 11%, proprietary lead growth at 16%, and revenue per lead growth at 11%, indicating strong performance in proprietary channels.
Efficient Sales Channel and Pro Acquisition
Despite halving the sales head count, Angi produced more overall lifetime margins, demonstrating improved sales effectiveness.
Continued Investment in AI and Platform Transformation
Angi is focusing on moving to a modern global and AI-first platform by 2027, with ongoing AI enhancements improving customer experience and business efficiency.