Strong Top-Line Growth
Q1 total revenue of $268.8 million, up 25% year-over-year; Q1 gross transaction volume (GTV) of $21.7 billion, up 23% year-over-year.
Robust Platform Revenue and Usage
Subscription revenue of $202.0 million (+24% YoY) and usage revenue of $58.5 million (+29% YoY); total platform revenue (subscription + usage) of $260.6 million, up 25% YoY. Management expects usage revenue to grow faster than GTV in FY27.
Improving Profitability and Margins
Q1 platform gross margin of 81.3% (improvement of ~160 basis points YoY) and total gross margin of 75.3% (improvement of ~170 basis points YoY). Q1 operating income of $40.8 million and operating margin of 15.2%, an improvement of ~770 basis points YoY.
Upgraded Full-Year Profitability Outlook
Company now expects incremental operating margins for full fiscal 2027 to be higher than its initial target of 25% (management referenced improved incremental margin outlook after Q1 outperformance).
Max Product Momentum
More than doubled number of locations on Max in Q1 and expect to double again in Q2; every fully ramped Max customer is running at least one fully automated job and, on average, more than 10% of jobs at fully ramped customers are fully automated.
Tangible Customer ROI from Max (E.D.S. Case Study)
E.D.S. saw ~16 percentage-point increase in call booking rates YoY, >9 percentage-point increase in field close rate, >30% increase in average ticket size, and >50% increase in average revenue per technician in Q1 vs Q1 prior year — demonstrating strong productivity and revenue outcomes from Max agentic workflows.
Enterprise and Customer Mix Strength
Surpassed 2,000 customers with annualized billings >$100,000; this cohort represents >60% of ARR and is the fastest-growing segment, indicating traction with larger operators and private equity-backed customers.
Product and AI Innovation
Introduced new agentic capabilities in Q1 including speed-to-lead, inbound call booking automation, auto inventory replenishment and invoice protection; virtual agents and ecosystem monetization are showing strong early adoption.
Cash Flow and Tax Modeling Improvements
Q1 free cash flow improved to negative $9.6 million from negative $22.3 million year-over-year. Company adopting a long-term non-GAAP tax rate of 18% for fiscal 2027–2030.
Financial Guidance Raised and Clear FY27 Targets
Q2 revenue guidance of $284M–$286M and operating income guidance of $38M–$39M. Full-year FY27 revenue guidance of $1.13B–$1.14B and operating income guidance of $142M–$147M.