Record Revenue & Year-over-Year Growth
Q4 2025 revenue of $313 million (record quarterly revenue) representing 14.1% year-over-year growth; full year 2025 revenue of $1.184 billion, up 19% year-over-year and above the top end of guidance.
Strong Adjusted EBITDA and Margins
Q4 adjusted EBITDA of $61.4 million with a 19.6% adjusted EBITDA margin; full year adjusted EBITDA of $249.1 million and a 21% adjusted EBITDA margin, both above implied guidance.
Outperformance vs. Guidance
Q4 results beat the top end of quarterly guidance by nearly $10 million; full year revenue and adjusted EBITDA exceeded midpoint guidance.
Rapid AI Services Growth
AI Services grew ~46% year-over-year in Q4 (45.9% reported by CFO) and ~59% for the full year, driven by demand from foundational model developers, autonomous vehicle and robotics clients; AI Services exceeded $200 million in 2025 revenue and comprised ~40% of Q4 signings.
Trust & Safety and DCX Momentum
Trust & Safety grew 18.2% YoY in Q4 and ~24% for the full year, with repeated industry recognition (Everest Group leader for Trust & Safety); Digital Customer Experience (DCX) grew 4.8% in Q4 and >8% for the full year, led by technology and health care verticals.
Geographic and Client Diversification
Latin America expanded ~45% YoY in Q4, Europe >25%, Asia Pacific >10%; share among large clients increased (41 clients >$5M vs 38 prior year; 21 clients >$10M vs 17 prior year) and top-client concentration modestly declined (largest client 26% of revenue in Q4).
Balance Sheet Actions and Shareholder Return
Secured commitments to refinance with a $500M term loan and $100M revolver (maturing 2031 at SOFR + 2.75%), and declared a $3.65 per share special dividend (~$333M estimated), with management forecasting post-transaction net debt leverage of ~1.5x 2025 adjusted EBITDA.
Operational Scale and Workforce
Global workforce expanded to ~65,500 teammates; approximately 50% of 200 clients delivered >$1M in revenue, supporting scale and cross-selling (52% of revenue generated in the Philippines; diversified delivery footprint).
Investment Commitment to AI Transformation
Company plans to invest >$25 million in AI transformation and emerging growth initiatives in 2026 and is deploying agentic AI internally (e.g., talent acquisition) with reported 50%–60% increase in hiring efficiency per recruiter.