Consistent Organic Growth
Sinch achieved its third consecutive quarter of organic net sales growth with a 3% increase in net sales and 2% growth in gross profits year-over-year. All regions and product categories contributed to this growth.
Improved Financial Metrics
The company reported a gross margin of 34% and an adjusted EBITDA margin of 13%, with adjusted EBITDA increasing organically by 8% year-over-year.
Strengthened Balance Sheet
Sinch's net debt to adjusted EBITDA ratio improved to 1.4x from 2x in Q1 2024, providing greater financial flexibility for strategic investments.
AI Innovations and Efficiency Gains
Sinch launched new AI-related functionalities and achieved significant operational efficiencies, including a 65% resolution rate for customer inquiries via AI chatbots and a 20% improvement in live chat resolution times.
Positive Regional Performance
The Americas achieved a 4% organic growth in net sales, and EMEA delivered 7% organic growth in net sales. APAC saw a 5% organic increase in gross profit despite a decline in net sales.
Successful Enterprise Expansion
The number of large enterprise customers increased by 5% year-over-year, driven by cross-selling efforts and significant client wins in various sectors.