Successful Service Tests and Innovation in Switzerland
Swisscom won all 4 service tests for best customer service, reinforcing their commitment to customer satisfaction. They also launched a new AI chatbot service for private consumers, and a successful 'We are Family' offering for families.
Steady Integration and Synergy Realization in Italy
The integration of Swisscom's operations in Italy with Fastweb is proceeding as planned, with synergies and integration costs in line. A new aligned product portfolio was launched and SIM migration is on track to achieve approximately CHF 200 million in synergies by 2026.
Cost Savings and Operational Efficiency
Swisscom achieved their full-year cost savings target of CHF 50 million by the end of Q3 2025, driven by digitization and AI applications in customer service.
Network Expansion and Fiber Growth
5G plus coverage reached 88%, and fiber rollout is at 55% coverage in Switzerland. In Italy, 5G plus coverage is at 87%, and FTTH rollout stands at 54%.
Positive Trends in Italian B2C Mobile and Broadband
Churn decreased significantly, and net adds improved significantly in mobile and broadband segments, indicating a successful turnaround in the B2C market in Italy.