Quarterly Profitability Turnaround
Q4 2025 net profit of $0.5M versus a net loss of $18.8M in Q4 2024; first-ever positive adjusted EBITDA of $0.7M. Sequential adjusted EBITDA improvement each quarter in 2025 (Q1 -$3.3M, Q2 -$2.0M, Q3 -$1.8M, Q4 +$0.7M) demonstrating execution toward profitability.
Strong Q4 Revenue Growth
Fourth quarter revenue grew 27% year-over-year to $20.0M, driven by strong performance in core markets (Singapore and Hong Kong). Approved applications increased 12% in Q4 to ~190,000, supporting volume recovery without proportionate cost increases.
Full-Year Margin and Cost-of-Revenue Improvement
Full-year cost of revenue decreased by 7 percentage points to 51% of revenue (from ~58%), with cost-of-revenue dollars down 19% YoY to $37.3M — evidence of structural margin improvement from mix shift and reward-cost optimization.
High-Margin Vertical Momentum (Insurance & Wealth)
Combined insurance and wealth revenue in Q4 rose 31% YoY to $5.9M and accounted for ~30% of Q4 revenue. Full-year wealth revenue grew 19% to $10.1M and Q4 wealth accelerated 50% YoY. Insurance full-year revenue grew 11% to $9.1M; these verticals now represent ~26% of FY revenue, up from 21% a year ago.
Significant Operating Expense Reductions
Total operating costs and expenses (ex-FX) fell 27% YoY to $84.2M for the full year and 15% YoY to $21.4M in Q4. Technology costs declined 71% YoY in Q4 to $0.4M (59% YoY to $3.0M for the year). Employee benefit expenses fell ~32-33% (Q4: $4.0M; FY: $16.2M). Advertising & marketing down 20% YoY to $17.3M for the year.
AI-Driven Operational Leverage
AI automation touched up to 70% of customer service queries; in December AI fully resolved 47% of queries without human intervention. AI enabled 12% more approved applications in Q4 while employee expenses declined ~32%, demonstrating decoupling of growth from headcount.
Improved Liquidity and Debt-Free Balance Sheet
Ended year debt-free with $31.2M cash and cash equivalents (up $3.3M sequentially from Q3) and $37.5M in net current assets, indicating growing cash generation and a resilient balance sheet.
Positive 2026 Outlook
Company expects full-year 2026 adjusted EBITDA to exceed 2025 levels, driven by expansion of high-margin verticals, continued AI-driven operating leverage, and conversion of members into recurring multiproduct customers.