Revenue and Profit Growth
Q3 revenue of $2.4B, up 5.3% year-over-year; Q3 EBITDA of $1.1B, up 5.9% YoY; adjusted EPS up 12% (adjusted EPS $6.02, +11.9% YoY) and EPS from continuing operations $6.61, +24.2% YoY.
Raised Full-Year Guidance
Company raised fiscal 2026 outlook: revenue now expected $3.91B–$3.92B, EBITDA $1.025B–$1.035B, effective tax rate ~14%, adjusted diluted EPS $5.10–$5.20 based on strong year-to-date performance.
Assisted Channel Stabilization and Share
Assisted channel market share inflected positively this tax season—management reports maintained (flat) assisted market share vs. industry and favorable weekly performance; assisted volume up 2.1% and NAC up 3.9% (Q3 operating stats).
Client Experience and Retention Gains
Introduced personalized pre-appointment experience and client experience monitors; product attach increased by 550 basis points and retention improved materially (example: new clients receiving Second Look returned at 600+ basis points higher rate).
Strong AI Adoption and Scale
AI Tax Assist supported 4.1 million client messages (+88% YoY). Rolled out Sidekick (AI tax-pro assistant) with strong adoption; more than 150 experiments run this season and AI-enabled automation showed promising results toward reducing manual data entry.
Customer Mix Shift to Higher-Value Clients
Higher mix toward more complex returns, notably growth in AGI bands >$100k; DIY mix improved (free vs. paid) by 140 basis points, reflecting strategy to prioritize lifetime value over raw volume.
Cash Flow and Capital Allocation
Operating cash flow of $586.7M in first nine months; returned $560.9M to shareholders YTD via dividends and repurchases; Board approved incremental $100M buyback (≈$700M remaining on $1.5B program); management re-affirmed long-term growth algorithm.
Tax Outcomes and Client Financial Benefit
Average refund amounts for clients increased ~11%; ~7% growth in clients who received a refund and >25% decline in clients who owe the IRS; assisted enrollment of >2 million accounts for a program representing >90% of eligible clients (per call).