Recovery Trajectory After Data Incident
Management reports sequential improvement in Product Commerce growth from the January low point through February and March; through the end of April the company has closed nearly 80% of the decline in WOW memberships caused by the incident, with the vast majority of remaining members compounding spend at double-digit rates and many paused members returning to prior spending levels.
Product Commerce Revenue and Customer Metrics
Product Commerce net revenue was $7.2 billion, up 4% on a reported basis and 5% in constant currency; active customers were 23.9 million (+2% year-over-year, -3% quarter-over-quarter, with the QoQ decline reflecting the trailing-3-month measurement that captured the incident).
Consolidated Top-Line Growth
Consolidated net revenues were $8.5 billion, up 8% year-over-year on both reported and constant currency basis, consistent with prior guidance; Q2 guidance calls for consolidated constant-currency revenue growth of 9%–10%.
Developing Offerings Revenue Acceleration
Developing Offerings delivered net revenue of $1.3 billion, growing 28% on a reported basis and 25% in constant currency, driven by hypergrowth in Taiwan and continued strong growth in Eats and Rocket Now in Japan.
Positive Gross Profit Dollars and Small Consolidated Adjusted EBITDA
Product Commerce gross profit was $2.2 billion and Developing Offerings gross profit was $123 million; consolidated gross profit totaled $2.3 billion. Consolidated adjusted EBITDA was $29 million (adjusted EBITDA margin 0.3%), indicating the business generated a small positive adjusted EBITDA at the group level despite headwinds.
Cash Generation and Capital Return
Trailing 12‑month operating cash flow was $1.6 billion and free cash flow was $301 million. The company repurchased 20.4 million shares for $391 million this quarter and the Board approved an additional $1.0 billion for the repurchase program.
Progress in Taiwan and Other Developing Markets
Taiwan is described as in a ‘hyper growth’ stage with the company’s next‑day delivery network now covering the vast majority of volume; early cohort retention resembles early Product Commerce behavior in Korea, supporting long‑term conviction in the market opportunity.
Clear Forward Guidance on Margin Recovery
Management reiterated that margin pressures are driven by one‑time vouchers and temporary underutilization of pre‑sized capacity, expects a modest tail into early Q2, and forecasts margins to improve through the year with annual margin expansion resuming next year.