Total Company Revenue and EBITDA Growth
Total company net revenues of $723 million, up 4% year-over-year and up 4.7% on a pro forma basis (excluding divestitures). Adjusted EBITDA of $68 million, up >16% year-over-year and up 22% on a pro forma basis, driven by strong incremental margins in Experiential Services and improved Retailer Services profitability.
Experiential Services Surge
Experiential Services generated $270 million of revenue, up 22% year-over-year, and $26 million of adjusted EBITDA, up 116% year-over-year. Events grew over 19% with improved execution rates, strong incremental margins (~30%+ incremental margin noted historically) and meaningful increases in event volumes and new customer wins.
Retailer Services Improvement
Retailer Services produced $227 million of revenue (up 4% YoY) and $21 million of adjusted EBITDA (up 14% YoY). Performance benefited from new business wins, pricing, ramp of key client programs and project timing with pipeline momentum and strong conversion in retail merchandising.
Strong Cash Generation and Conversion
Generated $74 million of adjusted unlevered free cash flow in the quarter with a conversion rate of 110% for the quarter. Full-year adjusted unlevered free cash flow guidance reiterated at $250 million to $275 million and net free cash flow conversion targeted at ~25% of adjusted EBITDA.
Liquidity and Debt Reduction
Ended the quarter with $144 million in cash (up from $121 million YoY) and executed a meaningful debt paydown of roughly $130 million during the quarter. Net leverage improved to 4.2x adjusted EBITDA from 4.4x in the prior quarter and management reiterated a long-term target of 3.5x or below.
Technology, Centralized Labor and AI Initiatives
Major enterprise transformation nearing completion: last phase of SAP implementation launched, Oracle in place, Workday rollout underway. Centralized labor model (CLM) driving improved retail execution and profitability; AI-enabled staffing and scheduling tools and data-lake/ML initiatives improving hiring speed, labor utilization and workforce productivity. Management expects most efficiency benefits to be realized beginning in 2027.
Strategic Partnerships and Market Expansion
Pilot expanded with Instacart showing positive initial results for real-time signal-based merchandising and pricing/assortment decisions. Company is in active discussions to expand services beyond grocery into non-food retailers, signaling new growth avenues.
Operational Hiring and Productivity Gains
Significant increase in net hires and a meaningful reduction in cost per hire during the quarter; retention consistent with prior year. Improvements in hiring speed and onboarding supporting better execution and fixed-cost coverage in high-growth Experiential business.