We depend on our network infrastructure, software, content delivery processes, and associated key third-party services and software to operate our platform and to receive process and fulfil orders. Any significant disruption in service, including from a distributed denial of service attack, could materially impact our operations, reputation and financial performance. Primary impact type Operational Link to strategy Strengthen levers of profitability Risk appetite Low. The Tech team operates in accordance with our Change Control Standard, which requires formal planning, as well as appropriate review and approval for all changes. Should an incident arise, the Engineering team utilises a formalised Incident Management Framework, alongside an ‘on-call’ rota, ensuring that incidents are resolved in a timely manner, while maintaining channels of communication with consumers, riders, and restaurant and grocery partners. No Change – As a technology business that executes continuous development, relying upon bespoke systems for our operations, this continues to be a principal risk, but one we are acutely aware of and continuously monitoring.