Strong overall financial performance
Income (ex-notables) +12% to GBP 16.4bn; operating profit GBP 7.7bn; profit attributable GBP 5.5bn. EPS +27% to 68p; dividends per share +51% to 32.5p; tangible NAV per share +17% to 384p; RoTE 19.2%; CET1 ratio 14%.
Customer and balance sheet growth
Added ~1 million customers in 2025. Gross lending +5.6% to GBP 393bn, customer deposits +2.4% to GBP 442bn, assets under management & administration +20% to GBP 58.5bn. CAL (customer assets & liabilities) continued multi-year growth.
Improved efficiency and cost savings
Delivered ~GBP 600m of gross cost savings (~7% of 2024 cost base); created GBP 100m of reinvestment capacity. Group cost/income ratio reduced by 4.8 percentage points to 48.6% (positive jaws ~10%).
Capital generation and RWA management
Generated 252bps of CET1 during 2025 (CET1 before distributions 16.1%); ended year CET1 14% after distributions. RWAs reduced by GBP 10.9bn through active management to fund lending growth.
Positive segment performance and strategic wins
Retail: customer base +>5%, customer assets & liabilities +4% to GBP 421bn, unsecured share increased (6.4% -> 7.2%) and credit card share (9.7% -> 10.6%); Mortgages flow share FT buyers 10% -> 12%. Private Banking & WM: >50k new investors, net new flows +41%, AUMA +20% to GBP 58.5bn. Commercial & Institutional: lending up c.10% (GBP 14bn), FX revenue growth ~20% and GBP 19bn climate/transition finance in 2025.
Strategic acquisition: Evelyn Partners
Announced acquisition adding GBP 69bn AUMA, scaling Private Banking & WM to ~20% of group CAL. Expected Day‑1 fee income uplift ~20%, projected income synergies >GBP 700m, cost synergies ~GBP 100m, cost to achieve ~GBP 150m, and expected EBITDA c. GBP 400m — accretive and targeted to deliver superior ROIC vs buybacks by year 3 (day‑1 CET1 impact ~130bps).
Digital, AI and operational progress
Cora generative AI increased resolvable queries by ~20 percentage points; Retail app NPS 51; PBWM App Store rating 4.4 and NPS 54. Decommissioned ~200 business applications; deployment frequency >4x since 2021; critical incidents reduced from 9 (2021) to 1 (2025). ~12,000 engineers using AI assistance.
Structural hedge tailwind
Product hedge income GBP 4.2bn (up GBP 1.2bn y/y); equity hedge ~GBP 500m (up ~GBP 50m). Management expects hedge income ~GBP 1.5bn higher in 2026 vs 2025 and ~GBP 1bn higher in 2027 vs 2026, with yields projected to rise (illustrated 2.4% in 2025 -> ~3.1% in 2026).