Strong quarterly and full-year profitability
Q4 core income of $2.5B ($11.13 per diluted share) producing a core ROE of 29.6%; full-year core income of $6.3B and full-year core ROE of 19.4%.
Underwriting income and improved margins
Underwriting income (pretax) of $2.2B in Q4, up 21% year-over-year; underlying combined ratio improved nearly 2 points to 82.2% (fifth consecutive quarter below 85%).
Investment income growth and larger portfolio
After-tax net investment income of $867M in Q4, up 10% YoY; investment portfolio grew by about $7.5B in 2025 to $106B; management outlook for fixed income NII of approximately $3.3B after tax in 2026.
Strong capital returns to shareholders
Returned $1.9B of capital to shareholders in Q4, including $1.65B of share repurchases and $244M dividends; indicated continued buyback activity with ~$1.8B expected in Q1 2026.
Top-line premium growth and segment scale
Consolidated Q4 net written premiums of $10.9B (Business Insurance $5.5B, Bond & Specialty $1.1B, Personal Insurance $4.2B); full-year Personal Insurance NWP reached a record $17.4B (up 2% YoY).
Business Insurance execution
Business Insurance Q4 net written premiums reached >$5.5B; renewal premium change (RPC) 6.1% in the segment and ~8% excluding property; retention 85%; new business $675M (up 6% YoY) with middle market new business up 11% to $395M.
Bond & Specialty profitable growth
Bond & Specialty Q4 net written premiums grew 4% to $1.1B with segment combined ratio ~83% and retention of 87%; surety growth noted and successful integration/use of Corvus capabilities for cyber services.
Personal Insurance strong underlying performance
Personal Insurance Q4 segment income >$1B and combined ratio of 74%; Q4 homeowners combined ratio 60.3% (improved 7.5 points YoY); full-year Personal Insurance combined ratio improved to 89.5%.
Operational scale and catastrophe response
Handled ~1.5M claims in 2025 and paid >$23B in claim payments; met objective of closing 90% of catastrophe claims within 30 days.
Technology and AI adoption delivering tangible gains
Large-scale AI deployment: ~20,000 employees regularly using AI tools; dozens of generative AI tools in production; >50% of claims are eligible for straight-through processing with ~66% customer adoption; claims call-center population down ~33%; partnership with Anthropic to empower 10,000 engineers/data scientists; AI-driven initiatives reduced submission intake from hours to minutes and cut renewal handle time >30% in trial deployments.