Strong Growth in Inbound Travel
Inbound travel bookings surged by approximately 100% year-over-year, with key source markets being South Korea, Thailand, Malaysia, and Indonesia. This growth is supported by the strategic push from China to attract international visitors.
AI-Driven User Engagement
The AI agent, TripGenie, saw around a 50% increase in average user session duration. AI chatbots and self-service tools handled over 80% of inquiries, improving response times and boosting customer satisfaction.
Revenue and EBITDA Growth
Net revenue increased by 16% year-over-year to RMB13.8 billion, and adjusted EBITDA grew by 7% year-over-year, demonstrating continued operational efficiency improvement.
Strong International OTA Platform Performance
Overall travel bookings on the international OTA platform grew by over 60% year-over-year, with APAC remaining a major growth engine.
Robust Mobile Platform Contributions
The mobile platform now contributes 70% of international bookings, reflecting the growing user preference for app-based travel planning.
Resilient Domestic Travel Demand
Domestic hotel bookings in China continued to see double-digit growth year-over-year, underscoring a strong appetite for local exploration.
Expansion in Inbound Market Offerings
Trip.com Group has launched free city tours for transit travelers in Shanghai and Beijing, and is upgrading offline stores into multilingual service centers.
Successful Capital Return Program
The company repurchased approximately $84 million of its shares, demonstrating a commitment to delivering value to shareholders.