Yum China announces pilot launch of Q-Smart

Yum China (YUMC) announced the pilot launch of Q-Smart, a new hands-free AI-enabled assistant for restaurant managers. Q-Smart helps frontline managers effectively and efficiently manage a wide range of day-to-day tasks, such as labor scheduling, inventory management, and food quality and safety inspection – providing support for decision-making across a broad spectrum of restaurant operations. Q-Smart allows managers to interact with the system hands-free using wearable devices such as wireless earphones and smart watches. This is different from traditional restaurant systems where employees often rely on touch screens or PCs to complete tasks, which occupy their hands. Using natural language, Q-Smart can interact directly with restaurant managers to help them better manage operational tasks throughout the day. Having passed the initial development and testing phase, Q-Smart is now being piloted at select KFC stores. Following this pilot phase, further user feedback will be incorporated, paving the way for a larger-scale rollout in the future.