Xerox launches Xerox IT as a Service

Xerox (XRX) today announced the launch of Xerox IT as a Service, an AI-powered ServiceNow platform that transforms how organizations operate and manage technology. Xerox ITaaS unifies managed services, automation, procurement, and real-time intelligence into a single IT operating system, enabling organizations to move from reactive support models to autonomous operations. As organizations face increasing complexity, from distributed infrastructure and rising cyber threats to mounting cost pressures, traditional managed services models are reaching their limits. Xerox ITaaS introduces a new approach: intelligent, platform-based IT delivery designed for scale, resilience and efficiency. Built on the ServiceNow AI Platform, Xerox ITaaS extends enterprise-grade workflow automation and intelligence across the entire IT lifecycle. Purpose-built for SMB and commercial mid-market organizations, the platform delivers simplified IT operations without the complexity traditionally required to deploy and manage it. By connecting infrastructure, workflows, and decision-making in real time, Xerox ITaaS replaces fragmented tools and manual processes with a unified system that enables predictive insights, automated workflows and self-healing capabilities.