Vonage, a part of Ericsson (ERIC), has announced that Bluegrass Network, has chosen Vonage to power its employee and customer communications. Bluegrass Network is an internet, ethernet and customer service solutions provider, and chose Vonage to enhance communications flexibility and efficiency across all channels. Bluegrass Network plans to employ Vonage Fusion, which combines Vonage Business Communications, its unified communications solution with Vonage Contact Center, Intelligent Workspace, to ensure seamless connectivity among back-office employees and inbound and outbound agents. Vonage Fusion provides a mixed mode, flexible agent setup allowing different types of agents to work together seamlessly, while keeping everything connected on one platform for unified analytics and insights.
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