UnitedHealthcare introduces Avery generative AI companion

UnitedHealth (UNH)care introduced Avery, a generative AI companion that creates a simpler, more coordinated health care experience for members while empowering customer advocates to more efficiently respond to members. Available to eligible members through the UnitedHealthcare app or myuhc.com, Avery learns from people’s interactions with it and provides powerful self-serve capabilities. Avery adapts to the user, offering a more personalized experience based on the individual’s specific benefits and demographics. Avery offers clear, actionable next steps for members and advocates in real-time.