TTEC Holdings (TTEC) announced the expansion of its strategic partnership with Zendesk. As part of this enhanced collaboration, TTEC will: Serve as a full-stack delivery and implementation partner across the entire Zendesk platform, helping clients accelerate transformation and drive measurable results. Bring its world-class Amazon Connect integration capabilities to Zendesk implementations, unifying voice and customer data to deliver seamless omnichannel experiences. Harness Zendesk’s AI and workflow capabilities alongside TTEC’s CX transformation expertise to enhance automation, agent augmentation, and operational efficiency for existing and future clients. Build a suite of verticalized solutions for healthcare, banking, financial services, and the public sector, leveraging its proprietary software built on the Zendesk platform to meet industry-specific needs.
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