TTEC (TTEC) announced a seven-year contract extension with Volkswagen UK (VWAGY), advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Under the renewed agreement, TTEC will continue delivering customer care, case management, connected vehicle support, and AI-enabled omnichannel contact center solutions from operations in Leeds and Cairo, Egypt. The contract supports the Audi, koda, SEAT, CUPRA, Volkswagen Passenger Cars, and Volkswagen Commercial Vehicles brands, to enable a seamless, data-driven experience across the customer lifecycle.
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