Starbucks provides update on Green Apron Service model

COO Mike Grams detailed how Starbucks (SBUX) is becoming a more consistent, customer centric, coffeehouse-first operating company through Green Apron Service, which includes targeted investments in partners, equipment and technology. The company said, “Key initiatives include: Smart Queue to intelligently sequence cafe, mobile, drive thru and delivery orders, ensuring timely service across all channels; Leveraging artificial intelligence to support partners, including supply chain and scheduling tools; Next-generation espresso equipment like the proprietary Mastrena 3 to unlock additional growth. These initiatives continue to drive faster service while enabling partners to focus on coffee craft and customer connection. Peak throughput increased in the first quarter of fiscal 2026 to less than four minutes on average across cafe and drive-thru coffeehouses.”