Starbucks announces new incentive rewards program for hourly partners

Starbucks (SBUX) Coffee Company announced a new incentive rewards program designed to create more opportunities for hourly coffeehouse partners to share in the success of the Back to Starbucks transformation. The program introduces a new coffeehouse performance-based bonus structure, bringing hourly partners more ways to earn, on top of existing base pay and benefits. Baristas and shift supervisors can earn up to an additional $1,200 per year when their coffeehouse meets and exceeds certain sales, operational and customer service targets – metrics that drive growth. Partners will benefit from expanded opportunities to receive tips across more ordering and payment channels – including through Mobile Order & Pay and when using Scan & Pay at the register – making it easier for customers to recognize great service. Taken together, the new bonus and expanded tipping options have the potential to increase what eligible partners receive by approximately 5-8%, on top of what they receive today.* In response to partner feedback from those who do not already receive weekly pay, Starbucks will move to weekly pay for all U.S. partners, providing faster access to earnings. In addition, Starbucks is expanding leadership opportunities within the coffeehouse through the addition of the previously announced coffeehouse coach role, with plans to introduce new positions across U.S. locations. Coffeehouse coaches are full-time members of management who, together with the coffeehouse leader, keep locations running smoothly. This role supports Starbucks commitment to fill 90% of retail leadership roles from within.