Ben McConaghy, head of external communications at Shopify (SHOP), confirmed to Aleksandra Sagan at The Logic that a “single-digit number of salespeople” had “misrepresented” what they had sold and were subsequently fired. “We immediately investigated, fired them, and strengthened our systems. This had no impact on our financials and the issue is closed,” added McConaghy, who is said to have not responded to questions about changes to the commission structure and sales practices at Shopify that may have led to the fraud.
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