ServiceNow, U.S. General Services Administration announce OneGov agreement

Tthe U.S. General Services Administration announced a OneGov agreement with ServiceNow (NOW) to power AI-first modernization for a new era of government. The ServiceNow AI Platform could boost workflow efficiencies by up to 30% based on projections-using AI to streamline a wide range of business processes. The agreement will streamline agentic transformation through a simplified licensing model for eligible federal customers, including discounts of up to 70% off the list price on upgrades to a new Information Technology Service Management Pro and ITSM Pro Plus bundle. ServiceNow is also offering a 40% discount off the list price on upgrades to a standalone version of ITSM Pro, providing flexibility for agencies seeking core IT service management capabilities with intelligent automation features such as predictive analytics, process mining, and workforce optimization.