ServiceNow announces expansion of strategic partnership with Microsoft

ServiceNow (NOW) announced an expansion of its strategic partnership with Microsoft (MSFT) that the company said “brings order to the chaos of AI agent sprawl.” ServiceNow added: “The partnership includes a deepened product integration between ServiceNow AI Control Tower and Microsoft Agent 365, extending AI Control Tower’s existing governance across Azure-backed Microsoft Foundry and Copilot Studio to Microsoft Agent 365’s AI agent ecosystem. ServiceNow AI specialists will also be available in the Microsoft Agent 365 Marketplace, allowing the ServiceNow Autonomous Workforce to operate across the Microsoft 365 tools that employees use.” Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow, said: “ServiceNow and Microsoft are helping organizations maximize value from every AI investment. With this expanded integration, customers can securely apply governance across ServiceNow and Microsoft environments with integrated visibility and controls, while putting ServiceNow Autonomous Workforce to work across the Microsoft 365 environment. This is an example of what it means to put AI to work at enterprise scale, with the trust and interoperability that business transformation requires.”