Salesforce’s Agenforce AI platform selected by Department of Transportation

Salesforce (CRM) announced an expanded agencywide transformation initiative with the U.S. Department of Transportation, or USDOT. Salesforce is already modernizing core functions across USDOT. USDOT will also deploy Agentforce – Salesforce’s AI agent platform – to hande routine tasks, offer citizens around-the-clock support, and generate immediate alerts with proposed optimal mitigation strategies for traffic and infrastructure incidents. USDOT will deploy Agentforce, a digital workforce of autonomous, intelligent AI agents, to assist human employees by automating manual, tactical, and operational tasks across the agency. Automating these manual processes aims to also save significant time across the agency. These AI agents will unify department systems on the Agentforce 360 Platform. to bring everything together on a single platform – Salesforce Government Cloud. USDOT is now able to easily facilitate vital data exchange between all 50 states through the Federal Motor Carrier Safety Administration.