Salesforce announces U.S. Department of Labor has modernized its NCC

Salesforce (CRM) announced the U.S. Department of Labor has modernized its National Contact Center, DOL NCC, with Salesforce and is rolling out Agentforce to provide more personalized support. The DOL NCC is leveraging Salesforce’s data fabric and cloud technologies as the foundation for the new contact center and deploying Agentforce to provide a digital workforce of autonomous, intelligent AI agents. “The Department of Labor is setting the standard for how the public sector can move from reactive service to proactive mission delivery,” said Dave Rey, President of Global Public Sector at Salesforce. “By embracing an agentic strategy, the DOL is closing the gap between citizens and the support they need to succeed – showing how AI can be a force multiplier for government while maintaining the highest levels of trust.”