Sagtec launches AI-powered chatbot service

Sagtec (SAGT) Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational efficiency for F&B businesses in Malaysia. The company said, “Seamlessly integrated with Sagtec’s point-of-sale and online ordering platforms, the new AI chatbot enables restaurants, cafes, and food chains to deploy intelligent virtual assistants capable of engaging with customers in real time. These AI-driven bots are designed to streamline operations by managing customer inquiries, processing orders, handling reservations, promoting offers, and collecting feedback – all through digital touchpoints such as web chat and popular messaging platforms. Sagtec will commence onboarding selected F&B partners in May 2025, with a nationwide rollout across Malaysia planned for the third quarter of the year. Looking ahead, the company will also extend the AI Chatbot service into regional markets, starting with Indonesia and followed by expansion into neighboring countries such as Singapore and Thailand.”