Route 101, a cloud systems integrator, announced in collaboration with NiCE (NICE) a major contract win with the Department for Work and Pensions of the UK government. This contract will see Route 101 and NiCE collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform, powered by NiCE’s CXone Mpower and hosted in a secure, UK-based cloud environment. The project will support DWP with the modernisation of its current contact centre operations, supporting over 40,000 agents and transforming both phone and digital services.
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