RingCentral (RNG) announced innovations designed to help organizations deliver trusted, always-on customer engagement. New capabilities include Rich Communication Services with Branded Messaging, Enterprise Branded Calling, international SMS expansion, Customer Engagement Bundle for Microsoft Teams, and Operator Connect for Microsoft Teams. In addition, RingCentral has expanded AI Receptionist to shared SMS inbox and call queues, enabling real-time, automated engagement that ensures no customer inquiry is missed.
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