Qualtrics and Five9 team to improve contact center experience

Qualtrics (XM) and Five9 (FIVN) announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care . The new seamless integration between Five9 Event Subscription Services and the Qualtrics’ XM Platform enables customer service teams to more deeply understand how their customers feel about a service experience, uncover agent coaching opportunities and quality assurance issues, and respond more efficiently when a customer relationship is at risk. The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.