Optiva launches agentic AI for telecom BSS

Optiva (RKNEF) announced that its BSS platform and charging engine now incorporate agentic AI using advanced generative AI technology powered by Google’s Gemini models. The company said, “While today’s chatbots are limited to queries and prompts, agentic AI has “agency,” with the ability to act autonomously and independently, adapt, complete complex tasks, make decisions and proactively achieve objectives. Optiva’s agentic AI-powered BSS will enable communication service providers to achieve measurably improved outcomes by enhancing operational efficiency, cost savings, customer experience and business productivity. The agentic AI platform is already being used in digital BSS transformations by Optiva customers in the Middle East and the Americas.”