Nice (NICE) announced in collaboration with Route 101, a major contract win with the Department for Work and Pensions of the UK government. This contract will see Route 101 and Nice collaborate to enable the transformation of citizen experiences with the delivery of a UK-sovereign Citizen Experience Platform, powered by NiCE’s CXone Mpower and hosted in a secure, UK-based cloud environment. This initiative will drive service innovation and ensure data sovereignty for one of the Europe’s largest contact centers. The project will support DWP with the modernization of its current contact center operations, supporting over 40,000 agents and transforming both phone and digital services.
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