Nice (NICE) announced that H&R Block (HRB) is transforming its customer service operations into a digital-first, AI-powered care organization with Nice CXone Mpower. This marks a strategic shift from a traditional brick-and-mortar retail servicing model to a digital-first scalable customer care ecosystem built on advanced AI and customer service automation.
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Read More on NICE:
- Nice price target raised to $182 from $153 at Piper Sandler
- Nice, Route 101 announce contract from DWP of UK government
- Route 101 collaborates with NiCE for contract win with U.K.’s DWP
- NICE Ltd. Enhances AI-Powered Customer Service with Strategic Partnerships in May 2025
- Nice price target lowered to $211 from $214 at Citi
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