Nice enters partnership with ServiceNow for customer service fulfillment

NICE (NICE) announced a partnership with ServiceNow (NOW) to deliver end-to-end, fully automated customer service fulfillment. The partnership leverages NICE’s industry-leading AI-powered customer service automation platform with the ServiceNow AI Platform and Customer Service Management solution to provide organizations with a turnkey, AI-powered framework that connects front, middle, and back-office operations, optimizing every customer service interaction for enhanced efficiency and improved experiences. By combining industry-leading AI capabilities from both companies, NICE and ServiceNow are bringing together real-time customer service automation and enterprise workflow management to eliminate operational silos that traditionally plague customer service delivery.