Nice announces integration between CXone, Epic EHR

NiCE (NICE) announced a new native integration between its CX AI platform, CXone, and Epic EHR. This integration brings records and communications together into a single AI-powered interface within Epic, empowering healthcare providers to deliver more connected, efficient, and personalized patient experiences. The company said, “Until now, many providers relied on third-party integrations that offered limited functionality. With NiCE’s direct connection, CXone is now officially listed on Epic Showroom under their ‘Toolbox’ integrations, offering healthcare organizations new opportunities to modernize engagement. The integration delivers: Omnichannel Engagement – Patient interactions across voice, chat, SMS, WhatsApp, and social channels are all handled seamlessly. AI-Powered Agent Support – With CXone Copilot and AutoSummary, agents receive contextual guidance, streamlined workflows, and automated summaries. Compliance-Ready Workflows – Facilitates workflows to support HIPAA compliance with secure call recording and transcription. Together, these capabilities simplify agent workflows, reduce administrative burden, and create faster, more personalized patient experiences – benefits that translate into measurable improvements in both staff productivity and patient satisfaction.”