NiCE (NICE) announced the deployment of its leading AI-enabled Interaction Analytics at Yapi Kredi, one of Turkey’s largest private banks in partnership with 3-D Bilisim Teknolojileri A.., a Turkish company specializing in contact center solutions. Yapi Kredi is leveraging NiCE to convert customer interaction data into real-time sales intelligence, enabling the bank to outperform traditional benchmarks and unlock new revenue from routine service conversations.
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