Mosaicx launches AI-native CX Platform

Mosaicx made a major impact at this year’s Customer Contact Week in Las Vegas. The company unveiled a significant update to its flagship intelligent virtual agent platform, Engage, and was honored as CCWomen’s Best Workplace for Gender Equity at the CCW Excellence Awards Gala. At the conference, Mosaicx showcased its reimagined Engage platform: an AI-native, omnichannel virtual agent solution built for the modern enterprise. The platform drew strong enthusiasm from industry leaders for its ability to move beyond rigid, intent-based workflows and enable adaptive, voice-led, and personalized interactions. Engage is designed to deliver faster time to value, lower operational costs, and improved customer retention, while fostering more natural, empathetic conversations.