Microsoft says moving sales, service, finance copilots to 365 Copilot

Microsoft (MSFT) said in a blog post on Wednesday: “Frontier Firms are a new type of organization that puts AI at the heart of business-reinventing customer experience and employee productivity while reshaping processes and bending the curve on innovation. Copilot is powering this transformation with unprecedented adoption by more than 100 million commercial and consumer users and by more than 70% of the Fortune 500. We’re announcing the addition of role-based AI solutions to Microsoft 365 Copilot for sales, service, and finance professionals to help these critical functions move to the Frontier… With role-based solutions in Microsoft 365 Copilot, sales, service, and finance teams can work smarter and faster-right where work happens. These role-based solutions will be available for installation to Microsoft 365 Copilot customers via the Microsoft 365 Copilot Agent Store starting in October 2025.”