Salesforce (CRM) and Merck Animal Health (MRK) announced that Merck Animal Health has selected Agentforce Life Sciences for Customer Engagement to create a unified, 360-degree view and support experience for veterinarians, pet owners, and production animal farmers across all channels. “At Merck Animal Health, we support the strong bond between people and their pets and help protect international public health, ensure food safety, and increase protein supply. Using Salesforce’s Agentforce Life Sciences as our ‘OneCRM,’ we will reimagine the way we engage with our veterinarians, pet owners, production animal farmers, and the animals under their care.” – Juanjo Francesch, VP, Animal Health IT, Merck Animal Health
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