Marchex announces expanded partnership with major nationwide automotive OEM

Marchex (MCHX) announced an expanded partnership with a major nationwide automotive OEM. Building on the success of Marchex Spotlight for its dealer network, the OEM will now make Marchex Engage for Sales and Service available to nearly 3,000 auto dealers nationwide. Auto dealers who employ Marchex Engage for Sales and Service will leverage advanced AI to deliver actionable insights on their customer interactions so dealerships can maximize their sales and service opportunities. Engage automatically categorizes customer calls based on consumer intent and provides real-time alerts on missed sales and service opportunities. In addition, with the new Engage for Service product offering, insights from every service call can help increase repair order appointments, deliver better service experiences, and grow service revenue.