Ibex appoints Ricky Fields as global head of business development, Wave iX

ibex (IBEX) announced the appointment of Ricky Fields as Global Head of Business Development for ibex Wave iX, the company’s next-gen AI solutions platform that is redefining the customer experience industry. In this role, Fields will report directly to Carl O’Neil, EVP and GM of Wave iX, Augment, and ibex CX. He will spearhead the company’s new go-to-market strategy as ibex scales Wave iX across industries seeking high-performance, non-human agent solutions that deliver seamless, fully autonomous customer experiences. Fields brings more than 25 years of experience scaling transformative technology at leading companies including Google, HPE, Cloudflare, and Avaya.