Ibex announces new focus on engaging government sector

ibex (IBEX) announced its new focus on engaging the government sector to offer federal, state, and local agencies next-generation contact center and citizen engagement solutions. “With increased focus on driving efficiency and cost reduction in all areas of its supply chain, the government sector can greatly benefit by partnering with business process outsourcers to transform their call center operations, reduce response time for citizens, and deliver service excellence at scale,” said Bob Dechant, CEO of ibex. “Now that many citizens are experiencing high-quality, AI-driven interactions in the private sector, they have come to expect the same level of service from government. ibex is uniquely positioned to help agencies improve the citizen experience with frictionless, efficient, and empathetic solutions that build public trust.”