Genpact announces partnership with Parallel

Genpact (G) announced a partnership leveraging Parallel’s AI-native web agents and web search tools, available through application programming interface, or API, technology, to transform how Genpact addresses enterprise challenges in information search and retrieval and web intelligence across business operations. Purpose-built to embed research capabilities directly into AI agents, automated workflows, and enterprise systems, Parallel is now part of the Genpact Enterprise Reference Architecture for AI systems requiring robust research infrastructure, including: Faster, more consistent product research and price matching for contents claims in insurance; Real-time business insights and account intelligence in sales. While large language models are limited by their training data cutoff, Parallel enables Genpact to give its agents live context, or access to the short-term memory of the web including real-time news, regulatory changes, and market shifts.