Genesys announces $1.5B investment by Salesforce and ServiceNow

Genesys “announced $1.5 billion in new investment commitments from Salesforce (CRM) and ServiceNow (NOW), with each company agreeing to invest an equal amount. This milestone reinforces the strength of Genesys as the strategic customer experience orchestration platform for all enterprises and deepens its global partnerships with both Salesforce and ServiceNow. Proceeds from the investment will be used to repurchase shares from the company’s existing equity holders. Hellman & Friedman and Permira remain the company’s majority equity owners. The Genesys Cloud platform has continued to see accelerated growth as organizations look to transform their CX strategies with AI. The platform reached nearly $2.1 billion annual recurring revenue during the first quarter of the company’s fiscal year 2026 , representing year-over-year growth over 35%, and average quarterly net revenue retention exceeding 120% for the last four fiscal quarters.”