Freshworks announces new capabilities at its Refresh event within Freshservice

Freshworks (FRSH) announces new capabilities at its flagship Refresh event within Freshservice, the AI-powered IT management platform, that make it easier for teams to resolve issues faster, prevent problems earlier, and identify performance drivers proactively. The updates leverage AI and automation to address the critical challenge facing IT: fragmented tools and repetitive manual processes that fuel complexity and steal time, energy, and opportunities for business growth. “The CIO mandate is clear: drive business growth and lead the pace of change, not just maintain systems. Yet most teams are stuck battling complexity, leading to fragmented processes and reactive practices,” said Srini Raghavan, Chief Product Officer of Freshworks. “Freshservice proactively embeds AI-powered capabilities directly into the fabric of service delivery, adding more intelligence to service to keep employees and businesses moving forward.”