Five9 (FIVN) announced an expanded partnership with Google Cloud (GOOGL) and a new joint Enterprise CX AI solution that helps large enterprises connect with their customers so they can deliver AI-driven customer experiences. The integrated solution combines the Five9 AI-Infused Intelligent CX Platform with Google Cloud’s Gemini Enterprise for Customer Experience and advanced AI services, including Google’s Gemini models and Google Cloud’s Vertex AI platform. “Enterprises today, including the largest brands in the world, are looking for an end-to-end platform that connects data, AI, and humans to turn every interaction into a meaningful outcome,” said Mike Burkland, Chairman and CEO, Five9. “By combining Five9’s market-leading, AI-driven platform with Google Cloud’s leadership in AI and data innovation, we’re making it easier than ever for businesses to deliver smarter, more personalized customer experiences.”
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