Fiserv forms collaboration with OpenAI to bring AI to financial institutions

Fiserv (FISV) announced a new effort with OpenAI aimed at modernizing how financial institutions operate in the new age of AI. Fiserv is developing select first-party agents with OpenAI on the agentOS platform Fiserv launched, targeting the workflows that consume the most operational capacity at financial institutions. As the collaboration evolves, Fiserv expects to expand this relationship into additional workflows where AI can deliver meaningful operational impact for clients. Joint teams from Fiserv and OpenAI are already at work across the focus areas, with progress expected to reach Fiserv client institutions through the rest of 2026 and beyond. “Financial institutions are dealing with operational challenges that have outpaced what conventional software can solve. This collaboration with OpenAI lets us bring frontier AI directly into our platforms and products and how we serve our clients – so our clients see real, tangible differences in their day-to-day operations,” said Dhivya Suryadevara, co-president of Fiserv.