eGain initiated with a Neutral at B. Riley

B. Riley analyst Erik Suppiger initiated coverage of eGain (EGAN) with a Neutral rating and $10.50 price target The company eGain provides cloud-based knowledge management services for customer engagement solutions, the analyst tells investors in a research note. The firm says the competitive landscape for knowledge management for artificial intelligence is “evolving very rapidly” and that eGain lacks the brand awareness that competing platform providers leverage.