Concentrix announces suite of pre-built Conversational AI Agents for brands

Concentrix (CNXC) announced a new suite of pre-built, emotionally aware Conversational AI Agents designed to make adding AI to the brand experience faster and simpler. Created for brands who want to intelligently transform their operations with the power of agentic AI without the complexity of building it themselves, the suite of intelligent agents can get answers, track orders, schedule appointments, and handle payments with understanding and empathy, according to each client’s brand voice. The “starter kit” offers four agentic AI agents – Product Support, Order Status, Appointment Scheduling, and Collections – that are designed to solve the most common customer challenges. Nespresso partnered with Concentrix to implement advanced AI conversational technologies to drive a better overall brand experience.