Cognizant expands partnership with Salesforce

Cognizant (CTSH) announced an expansion of its partnership with Salesforce (CRM), introducing a new suite of customer and operations transformation services built for Salesforce’s Agentforce. The offerings are designed to help enterprises accelerate their shift to an AI-augmented workforce, combining human expertise with autonomous agents to drive productivity, responsiveness, and scalable impact. Agentforce is Salesforce’s digital labor platform for enterprises, enabling the integration of autonomous AI agents into the flow of work. Through AgentExchange, customers have access to a growing marketplace of partner-built actions, templates, and pre-validated Model Context Protocol servers to accelerate agent development and deployment while enabling enterprise-grade governance and security. Cognizant is a launch partner for Agentforce and an active member of three regional Partner Advisory Boards. Through Salesforce’s Business Process Outsourcing program, Cognizant also offers clients a more flexible path to AI-powered operations. Cognizant’s sales teams globally already use Agentforce-powered agents in production, with an additional six agents planned for rollout in 2025.